Latest from Amy
How DevOps Can Address CX Challenges
Delivering a seamless customer experience (CX) has become a top priority for companies undergoing digital transformation initiatives, as 85% of buyers are willing to pay more for a great customer experience. However, customers aren’t only willing to pay more for a positive experience–they’ll go elsewhere if their experience isn’t positive. In fact, 33% of customers […]
Aug 26, 2021 · 3 minAll articles by Amy Hudson
Showing 1–2How to Apply Agile and DevOps Principles to Accelerate Customer Experience Innovation
These days, it’s not enough for companies to offer quality products or services; they must deliver an exceptional customer experience. In fast-changing environments, continual innovation on the front lines of customer service requires an agile and nimble approach. How important is the automation of development and monitoring for accelerating customer experience (CX) innovation? I recently […]