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Contributing Writer
Christoph Börner is a multi-organizational founder, developer, tester, speaker, and in his spare time, a pretty great drummer. He is the Senior Director of Digital for Cyara and the co-founder of Botium, the leading industry standard in test automation for chatbots, voice assistants and conversational AI.
Today, many organizations are starting to use voice or text-enabled chatbots for the first time or already have chatbot systems in place. In fact, Gartner said 25% of organizations are predicted to make chatbots their primary customer communication channel by 2027. This is because consumer behavior has shifted to primarily digital interactions and away from […]
Jan 31, 2023 · 3 min