Contributing Writer

Claire Agutter

Claire Agutter is the lead tutor for ITSM Zone (www.itsm.zone), providers of high quality, accredited online training for IT professionals. Claire uses her background in service management operations and consultancy to blend old and new best practice to give organizations the toolkit they need to deliver business value. From ITIL to DevOps, OBASHI and Agile Service Management, Claire believes in sharing knowledge and experience between organizations, and hosts the popular ITSM Crowd hangouts that provide practical advice to professionals around the world.

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Blogs

Let’s Talk About Ops: An ITSM Crowd Special

The ITSM Crowd is a regular hangout hosted by DevOps training provider ITSM Zone that covers many different IT and management topics. On Aug. 11, host Claire Agutter was joined by IT Skeptic Rob England and James Gander from Gander Service Management to take a deeper dive into the impact that DevOps is having on […]

Aug 19, 2016 · 3 min

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JUL19

Blogs

DevOps Can Counter Brexit Aftershocks

On June 23, the people of the United Kingdom voted to leave the European Union in a referendum. The impact was immediate. The value of the pound has plunged. Stock markets around the world tumbled. Share prices for U.K. companies that trade internationally have recovered fairly quickly, but smaller companies in the FTSE 250 are […]

3 min

FEB10

Blogs

How DevOps Can Effect Culture Change to Improve Business

The rift between Dev and Ops teams has long been one of the main obstacles for organizations managing their IT capabilities. Overcoming it can be crucial for a successful business. In fact, every company should be able to achieve harmony by improving process automation, implementing better procedures and refining workflow regulations. This is where DevOps […]

3 min