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Contributing Writer
Jeffrey Singman is the VP of innovation and customer success for Kandy Business Solutions at Ribbon Communications. As a serial entrepreneur, Jeffrey previously founded Vizicom to bring end-to-end next generation, real time communications products and services to businesses after having worked for and served many Fortune 500 companies in the areas of media, software, technology, web, mobile and e-commerce. His experience includes IT, security, telecom and software, with depth in industries including media, entertainment, financial and healthcare verticals.
The benefits of embedding real-time communications features into business and consumer applications are well-known. When it comes to customer service, most people would much rather click-to-call from within a web experience, social media site or business application to connect with another person, than find their phone to dial a number and wait in a queue. [โฆ]
May 11, 2020 ยท 3 min