Contributing Writer

Jeroen Boks

Jeroen Boks is CIO at TOPdesk. TOPdesk develops, implements and supports software that helps organizations efficiently manage the services they provide. TOPdesk's software is for organizations of all sizes, from small businesses to large multinationals, and is available as a local installation or in the cloud.

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Latest from Jeroen

Blogs

IT Services and DevOps: Friends, Not Foes

Development and operations, aka DevOps, is the marriage between software development and IT operations. The goal of a DevOps team is two-fold: to more quickly make products that are better for customers, and to align more closely with business goals. While it sounds pretty great, something doesn’t sit well. What about your service department? Service […]

Mar 31, 2020 · 3 min

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OCT14

Blogs

What Developers Must Know About Threat Modeling

Threat modeling is a process that far few developers seem to pursue, but it is a process that helps you and your team to model all potential threats to your application. Essentially, threat modeling is your thinking through all of the potential threats against an application. Doing so is virtually as easy as putting together […]

3 min

AUG26

Blogs

Radical Transparency in DevOps and ITSM Helps Achieve Excellent Customer Experience

Here’s what I’ve noticed after spending several years in service management: DevOps is coming up more in the conversations I’m having with service desk leaders. Usually, these conversations start with one of the similar questions: DevOps is going to be the death of ITSM, correct? Alternatively, some consider DevOps as a challenge, and ITSM doesn’t […]

3 min