Latest from John
Application Performance Management/Monitoring
Why You Should Embrace Incidents and Ditch MTTR
The cliché is that everyone in IT hates incidents, and the natural reaction when assembling incident response metrics is to look for numbers that you can lower over time. Fewer incidents and shorter incident response times must be better, we think. You might already be familiar with the common metrics associated with these goals, including […]
Jul 16, 2021 · 3 minAll articles by John Egan
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3 minThe Single-Sentence Postmortem
Do you have four seconds? In the time it takes you to read this sentence you could be done with your incident’s postmortem. “But my postmortem has 8 sections! I have to construct a critical timeline, restate my followup tasks, show the major milestones, evaluate root cause…” Stop right there. First of all, your incident […]