Contributing Writer

Kit Merker

Kit Merker heads business development for Nobl9, driving early stage growth in service reliability for modern cloud native developers. In his 20+ years of experience in large-scale software development projects, he has worked in a variety of roles from coding to engineering manager, evangelism to product management. Prior to Nobl9, Kit helped grow JFrog into a billion-dollar company and worked as a product manager for Kubernetes and related container initiatives for Google Cloud. Before that he spent 10 years at Microsoft, where he worked on several products - Windows, Azure, Office 365, & Bing.

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Application Performance Management/Monitoringdebunking mythsreliabilityproduct managementService Level Objectives

Latest from Kit

Application Performance Management/Monitoring

Debunking Myths About Reliability

“Our service should always be up.” Some myths just won’t die. Engineering for reliability is well understood by engineering leaders, less so by bosses demanding unreasonable uptime with minimal resources and immense feature pressure. Business leaders tend to waffle between ignoring reliability with a hand wave and freaking out after an outage. How can they […]

Mar 31, 2023 · 3 min

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Application Performance Management/Monitoring

SREs: Stop Asking Your Product Managers for SLOs

One of the fundamental premises of software reliability engineering is that you should base your reliability goals—i.e., your service level objectives (SLOs)—on the level of service that keeps your customers happy. The problem is, defining what makes your customers happy requires communication between software reliability engineers (SREs) and product managers (PMs) (aka business stakeholders), and […]

3 min