Contributing Writer

Mark Tognetti

Mark Tognetti leads the Creator Workflow Product Success team at ServiceNow. Mark helps ServiceNow’s top customers drive transformation using the Now Platform and Now Intelligence capabilities. His team is focused on application development, enterprise architecture and analytics. Mark brings 30 years of enterprise IT experience - both as a practitioner and a consultant. He joined ServiceNow from PwC where he was Managing Director responsible for the Google practice. Prior to PwC, he held technology leadership roles with Appirio, PHH Arval, Cendant Corporation and Thomson Corporation.

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Latest from Mark

Blogs

Citizen Development Program: Establishing Guardrails

Citizen development is as easy as one, two, three. Select the right use cases Enable the citizen developer(s) And establish the guardrails, which I will cover here. Of course, there is a little more to it than this. Success requires focus, planning and patience. We previously discussed, in parts one and two of the series, […]

Apr 1, 2021 · 3 min

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FEB22

Blogs

Citizen Development Program: Enabling Citizen Developers

In part one of this series, we made the case for embracing citizen developers to close the developer demand-supply gap while delivering true business agility. We outlined the foundational elements that are consistent across successful citizen development programs: 1) adopting a low-code application platform, 2) embracing the citizen development journey and 3) marketing (internally) citizen […]

3 min

FEB1

Blogs

Citizen Development Program: Selecting the Right Use Cases

The COVID-19 pandemic forced us into new ways of working that demanded a truly digital enterprise. Digital enterprises require we deliver applications for our everyday tasks and processes with unprecedented speed. Our traditional development resources – our professional developers – and traditional, professional code development environments simply cannot meet the demands from our lines of […]

3 min