Latest from Nancy
Are Your Development Processes Truly Agile?
Many organizations are making a move to agile-powered environments, but agile development is more than a name. How do you determine if your organization is truly agile? The evaluation starts with the Agile Manifesto. If you’re following the principles laid out in the manifesto, that’s a good sign that you’re on an agile journey. For […]
May 31, 2019 · 3 minAll articles by Nancy Van Elsacker Louisnord
Showing 1–4In Service Management, AI Is Still Aspirational
Artificial intelligence (AI) has become a matured concept, the excitement of which is bearing results for a number of sectors and it holds a good deal of promise for a bright future. AI is the act of making possible for machines to learn from “experience” while adjusting to new input and stimuli so they can […]
Rigidity or Agility During Change Processes: You Do Have a Choice
As most who work in service management, on an IT team or as a member of the service desk understand that change management can be a rather rigid, shall we say, still process. Do you want to make your change implementations more agile? There are different ways to go about this. In this piece, I […]
Agile Service Management in Practice
It turns out agile and service management go together quite nicely. But how, and how do you translate the agile philosophy to actual changes in your work? There is much to learn on the topic. Agile Service Management: A Checklist Here are several practical examples on how to make your service management more agile: Make […]