Contributing Writer

Paul Wilkinson

Paul has been actively involved in the IT industry for more than 35 years. Fulfilling a wide range of roles ranging from computer operator to IT infrastructure operations manager. He was co-author of the ITIL publication, “Planning to Implement IT Service Management,” and was a member of the ITIL advisory group for ITIL Version 3, and the architects team for ITIL Practitioner. Paul is also co-director and owner of GamingWorks, the company that developed the internationally renowned “Apollo 13 – an ITSM case experience” ITSM simulation game and most recently the “Phoenix Project – DevOps business simulation,” which is based upon the Phoenix Project book . He was also co-author and developer of the “ABC of ICT (The Attitude, Behavior and Culture of ICT)” publications, having conducted ABC workshops and simulation workshops with delegates representing more than 4,000 organizations worldwide.