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Community Forums for Technical Support: Best Effort vs. Best-in-Class
Developer sites such as Stack Overflow have exploded in popularity with over 125 million active users per month; however, the large majority of questions are never answered. Vendor community forums lag further behind with significantly lower activity levels leading to costly support cases with average time to resolve of 14 days. As the pace and [โฆ]
Dec 15, 2020 ยท 3 min