Contributing Writer

Ruben Franzen

Ruben Franzen is president of TOPDesk and has spent his entire career at the company. He joined the company 13 years ago as a sales representative, based in the company’s global headquarters in Delft, The Netherlands. His other roles included inside sales account manager, key account manager, and head of sales for TOPdesk US. His areas of expertise include leadership, customer experience, sales and business development, and service management (especially IT service management, or ITSM). Born in the Netherlands, Ruben was educated at Leiden University in Leiden, Netherlands (Psychology). He spent more than 30 years in the Netherlands before moving to the United States in 2017. Ruben speaks English and Dutch fluently.

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BlogsdevopsIT service managementbusiness modelsdigital transformation

Latest from Ruben

Blogs

DevOps and ITIL Integration: Driving Collaborative Agility in ITSM

Businesses face continuous pressure to deliver high-quality IT services efficiently. One emerging integration to meet these goals is between DevOps and IT service management (ITSM), more commonly known as DevOps+. DevOps+ is becoming more than a trend and has emerged as a powerful collaborative approach to meet these challenges. By combining the strengths of DevOps’ […]

Oct 20, 2023 · 3 min

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DEC17

Blogs

Rethinking Business Models for Digital Transformation

To keep pace with the swiftly changing digital ecosystem, organizations can’t afford to stand still. It’s vital for organizations to continually assess their business models as part of their digital transformation. Organizations must walk a difficult line between maintaining their core competencies while successfully anticipating what is ahead. The oft-cited Silicon Valley startup mantra of […]

3 min