Leadership Suite
The Persistence of Enterprise Tech Failure Rates
During a recent dinner conversion with a CIO friend, I was surprised to learn that his organization was having challenges delivering the applications and IT services on a timely en…
Application Performance Management/Monitoring
Why You Should Embrace Incidents and Ditch MTTR
The cliché is that everyone in IT hates incidents, and the natural reaction when assembling incident response metrics is to look for numbers that you can lower over time. Fewer incidents and shorter incident response times must be…