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itil

31 articles

Latest in itil

Blogs

DevOps and ITIL Integration: Driving Collaborative Agility in ITSM

Businesses face continuous pressure to deliver high-quality IT services efficiently. One emerging integration to meet these goals is between DevOps and IT service management (ITSM), more commonly known as DevOps+. DevOps+ is becom…

Oct 20, 20233 min

All itil Articles

Showing 1–24 of 31

Jun14

BMC Adds Generative AI Capabilities to Helix Management Platform

BMC today revealed it is embedding generative artificial intelligence (AI) capabilities across its BMC Helix service and operations management platforms. BMC CTO Ram Chakravarti sa…

3 min

Sep19

DevOps Practice

EP 18: Does Standardization Disrupt Innovation?

Although everyone has their own definition of DevOps, it all comes down to creating better software faster, empowering development and operations teams and delivering value to cust…

3 min

Jan14

Application Performance Management/Monitoring

AIOps in Service Management: Removing the Noise

AIOps (artificial intelligence for IT ops) refers to the automation of IT operations through AI and machine learning. With every organization working rapidly toward the ultimate go…

3 min

Dec14

Blogs

Change Management in a Fast-Paced DevOps World

While DevOps speeds up software release cycles, change management often slows them down. So, how do you do change management in a fast-paced DevOps environment? Change control enab…

3 min

Nov09

Blogs

ITIL 4 in the Age of Agile and DevOps, With Axelos

ITIL is well-established as the process, certification and information resource library for service management across many IT organizations globally. With the recent updates to ITI…

3 min

Sep17

Blogs

ServiceNow Extends Reach Into DevOps Ecosystem

ServiceNow this week, as part of a massive Paris update to its core software-as-a-service (SaaS) platform for managing IT operations, has extended its DevOps integration efforts by…

3 min

Jun23

Blogs

ServiceNow Acquires Sweagle to Advance DevOps Agenda

ServiceNow has acquired Sweagle, a provider of a repository for collecting configuration data that makes it easier to manage IT environments at scale. RJ Jainendra, vice president…

3 min

Mar11

Blogs

ServiceNow Embraces AI to Manage IT

ServiceNow has taken the wraps off the Orlando update to its cloud platform for managing IT that adds advanced analytics and artificial intelligence (AI) capabilities. In addition,…

3 min

Jan31

Blogs

SRE Is the Most Innovative Approach to ITSM Since ITIL

For over a decade, ITIL has been the leading ITSM framework adopted by enterprises across the globe. So, what is driving a rapidly increasing interest in Site Reliability Engineeri…

3 min

Jan06

Blogs

DevOps Versus ITIL: How to Win the Battle Over Change Management

Ever since DevOps came on the scene a decade ago, ITIL has been under siege. ITIL lays out a number of IT service management (ITSM) best practices, including release management, ch…

3 min

Nov18

Blogs

ServiceNow Makes the DevOps Connection

ServiceNow today announced it is extending the reach of its IT operations management platform to integrate with a variety of DevOps platforms. Richard Hawes, director of product ma…

3 min

Aug21

Application Performance Management/Monitoring

Splunk to Acquire SignalFx to Gain APM Platform

Splunk today announced it will acquire SignalFx as part of an effort to extend its reach beyond IT operational analytics and into the realm of application performance management (A…

3 min

Jul29

DevOps Deeper Dive: BMC Software Bets on AIOps Transformation

As BMC tests the AIOps waters, the company seeks to find a balance in serving both the DevOps and ITIL populations It’s clear in the enterprise IT space that artificial intelligenc…

3 min

May06

Blogs

IT Operations: PagerDuty Unveils Hybrid ITSM Platform

PagerDuty today unveiled a framework intended to make it possible for organizations to bridge multiple styles of IT service management (ITSM) methodologies for IT operations. Rache…

3 min

Apr09

Blogs

xMatters Looks to Meld DevOps and ITIL

With the launch today of a flow design tool from xMatters, the divide between DevOps and ITIL-based approaches to managing IT is narrowing. xMatters Flow Designer is a drag-and-dro…

3 min

Apr01

Blogs

Agile vs. ITIL: Two Divergent Paths to DevOps?

Truth be told, there are dozens of different frameworks in existence and all have their unique perspectives on how a project is managed and executed. Frameworks such as Agile, ITIL…

3 min

Nov16

Blogs

IBM Allies with ServiceNow to Bridge DevOps Divide with ITIL

IBM and ServiceNow today announced an alliance under which IBM Global Technology Services (GTS) will collaborate with ServiceNow to make DevOps processes and events managed via the…

3 min

Mar28

Blogs

Integrating ITIL Change Management and DevOps

A DevOps solution to the DevOps problem Intel IT’s Enterprise landscape is highly complex and diverse. The Enterprise Change Management team has the responsibility of managing the…

3 min

Apr07

Blogs

From Artisanal to Factory: The IT Pendulum is Swinging Back

Splunk Vice President of IT Markets and Chief Technology Advocate Andi Mann sees DevOps moving from an artisanal approach to an IT factory. This represents a reversal: Historically…

3 min

Aug29

Blogs

DevOps: Achieving Process Without Too Much ‘Process’

While there’s no fundamental conflict between IT service management (ITSM) and DevOps, DevOps does bring new and different techniques for getting work done and interacting with the…

3 min

Jul12

Blogs

REP SPOTLIGHT: Soft2Solve

DevOps Institute: Tell us a little about your organization, Soft2Solve: We work with our customers in order to help them to enhance IT performance, saving cost, and training on bes…

3 min

Jul07

DevOps Institute

REP SPOTLIGHT: getITright

DevOps Institute: Tell us a little about your organization. getITright: With offices in Australia, South Africa, The Netherlands, Nigeria and Malta and a network of partners operat…

3 min

Jul05

DevOps Institute

REP SPOTLIGHT: Omnikron

DevOps Institute: Tell us a little about your organization. Omnikron: With over 30 years of industry experience, we have honed IT and project management training techniques to ensu…

3 min